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Active Level 1
Any Galaxy Note 9 Users facing this issue, while scrolling up or down black horizantal lines appears,
Any idea how to fix this issue?



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4 Comments
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Active Level 3
screen has nothing to do with this.its just a minor bug
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Expert Level 5
which app creates this issue? Go to that app settings and clear cache. OR does it happen in every screen.
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happens while using few apps
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Check device in safe mode: Press and hold the Power key, when Power off icon appears > Press and hold the power off icon. To exit safe mode: Restart your device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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