Fingerprint Issue

[Anonymous]

Hi I am unable to use my fingerprint scanner in note 20 ultra 5g as it's always irritating me to use fingerprint lock...Any advice or suggestions needed to solve my problem...Help me

[OptimusPrime108]

Remove any hard screen protector if you are using. Then re-register your fingerprints.

[Anonymous]

Then how to protect my screen without screen guard any alternative?

[Palindrome]

use simple plastic film based screen protectors

[OptimusPrime108]

If you want to use hard screen protectors, buy the one that comes with UV glue.

[Anonymous]

I m using that one only sometimes working and sometimes problem

[OptimusPrime108]

The fact is there should not be any air gap between the actual screen and the screen protector otherwise the ultrasonic sensor will not work. If you can ensure that, anything will work. In case of uv glue, it fills that space b/w screen and screen protector.

[Anonymous]

Thanks for your information and can u suggest me any hard glass protector which exactly fits

[OptimusPrime108]

Sorry. I can't suggest any since I don't use them. However, if you want to use self healing normal protectors, can then check out those of Glass Shieldz. I have heard some positive reviews.

[Anonymous]

Exactly happening with note 20 ultra also