Original topic:

Fingerprint Issue

(Topic created on: 05-15-2021 11:17 AM)
595 Views
Anonymous
Not applicable
Options
Galaxy Note
Hi I am unable to use my fingerprint scanner in note 20 ultra 5g as it's always irritating me to use fingerprint lock...Any advice or suggestions needed to solve my problem...Help me
0 Likes
12 Comments
Pramod2411
Beginner Level 2
Galaxy Note
Right sandy009 ans it
0 Likes
AbhijithAshok
Active Level 7
Galaxy Note
Even simple plastic screen protector doesn't help on fingerprint scanner.. previously I used the same and unlocking was a headache for me., Face recognition is also the same, it doesn't recognize my face in the dark or in low light conditions.. samsung has to improve much on biometric department.. my device is Note 10
0 Likes
cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes