Original topic:

5g issue

(Topic created on: 09-05-2023 02:39 AM)
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7077
Active Level 2
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Galaxy Note
My samsung note 10 plus 5g not working 5g in india .I bought it from South Korea. How can I activate 5g in my phone .I am using jio sim .any body can help me please. 
6 Comments
Galaxy Note
It wont work bro. Jio has already given a disclaimer. Look at the screenshot attached.Screenshot_20230826_100844_Samsung Members.jpg
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7077
Active Level 2
Galaxy Note
Ok thanks bro👍👍
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Luckykhan
Active Level 5
Galaxy Note
I have solution for your problem. You can use jio 5G or any other 5g network on any imported device . I will guide you . Contact me for more info . @ Luckykhan789@gmail.com
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cs_member8
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung customer care!

We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below troubleshooting steps to resolve your 5g connection issue:-

1. Check the 5G data plan & SIM card from your Network Provider.
If your phone does not connect to a 5G network even though it supports 5G, 5G service may not be included in your data plan. You can use the service only if you are subscribed to a 5G data plan serviced by a network provider.

Check with your carrier to make sure you have the correct data plan. Also, make sure you are using the SIM card that came with your phone or a 5 G-compatible SIM provided by your carrier. Older SIM cards may not be provided by your carrier.
Older SIM cards may not be compatible with 5G plans.

2. Enable 5G on your phone.
You can check Network mode to make sure that your phone has 5G enabled. Follow the steps below.

Step 1. Open Settings and select Connections.
Step 2. Select Mobile Network.
Step 3. Tap Network mode and then select the option with 5G connectivity.

3. Mobile network mode
Make sure that you are in a 5G coverage area.
Currently, 5G services are only available in certain regions, but more regions will be serviced as 5G infrastructure grows. Even if you are in a 5G service area, you may not be able to use the 5G network service depending on the network conditions of your network provider.

For more information on 5G network coverage, contact your network provider.

4. Restart your phone.
If the 5G network does not connect even with the above methods, turn off the phone and turn it on again.

Step 1. Swipe down on the screen to open the Quick panel.
Step 2. Tap the Power icon, and then tap Restart.

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link:
https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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7077
Active Level 2
Galaxy Note
Sir this is my service provider jio 's reply.their 5g network support only the device purchase from India.do you have any solution. Please reply me. thank you Screenshot_20230906_225409_MyJio.jpg
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asjok
Beginner Level 2
Galaxy Note
Jio not coming 5g
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