Original topic:

Samsung M30s Problem after January Update

(Topic created on: 05-22-2021 05:09 PM)
335 Views
Arp249X
Active Level 5
Options
Galaxy M
I just updated my M30s with the January patch Update to One UI 3.0
 1. The issue is, Although I have two sims inserted, the device is not detecting any simcards. 
 2. The Wifi option is automatically turning off if I turn it on. 
 3. It says, there is no information about the last software update.
 4. If I try to connect to internet through bluetooth tethering and try to install new software, it says " An unknown error occured. If the problem persists, restart the device"

Do any of you have faced this? Please provide solution...
4 Comments
Galaxy M
u can try these troubleshooting steps for sim issue
1) power off your phone
2) remove the sim cards
3) insert the sim cards
4) power on the phone

u can try these troubleshoting steps for wifi issue
1) open settings
2) click on general management
3) click on reset
4) click on reset network settings ( your wifi, bluetooth and other settings will be reseted to theri default)
If u find this helpful kindly click on the three dots and click accept as solution
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Arp249X
Active Level 5
Galaxy M
tried all of these. Not working
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Faraz_F34_5G
Active Level 10
Galaxy M
Your option 3 says some problem..

Because we have already got One UI 3.1 with march security patch
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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