Original topic:

Network problem

(Topic created on: 12-01-2024 10:36 AM)
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Basudebb
Active Level 3
Options
Galaxy M
After last security update in m34 network stabilty became lowest qualiy as it was before. No 5g, network shifted to 4g all the time. I have written so many time. It became good at some point. But after last security update it has gone 
So my kind request to samsung please provide a stable network throgh softwere update. 
I am also using A35, so don't come with your silly answers. 

image

I have tried all methods but no result. This problem is not new. When I bought it last January then it was common 
6 Comments
Wodehouse
Expert Level 5
Galaxy M
I'm so sorry to hear that the network stability on your Galaxy M34 has taken a hit after the latest security update. It's frustrating when issues like this pop up, especially when you've already experienced them before.

Have you tried restarting your device in Safe Mode to see if any third-party apps are causing the problem? You can also try resetting your network settings to their default values.

It's also possible that the issue is related to the August 2024 security update, which was released for the Galaxy M34. This update fixed several security vulnerabilities, but it's possible that it introduced some network-related issues as well.

I recommend reaching out to Samsung support again and providing them with more details about the issue you're experiencing. They may be able to provide you with additional troubleshooting steps or even a fix for the problem.

In the meantime, you can also try checking for any new software updates, as Samsung may have released a patch to fix the issue. To do this, go to Settings > Software update > Download and install.

Please do check these links as well

https://r2.community.samsung.com/t5/Galaxy-M/After-Security-patch-update-M34/td-p/17319002

https://www.sammobile.com/news/galaxy-m34-5g-international-august-2024-security-update/

https://www.sammyfans.com/2024/08/31/samsung-galaxy-m34-receives-august-2024-security-update/

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊
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goodthings
Expert Level 5
Galaxy M
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
RedBullRussia
Expert Level 1
Galaxy M
M34 is the worst Samsung mobile in terms of network
TechieUS
Expert Level 1
Galaxy M
Kindly do signal strength checking on both the devices from thesame location with flight mode turned on on the other device so that they don't interfere. Or you can forced 5G only mode through play store apps, but that will drain battery quite fast if you are in bad coverage area.
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cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly visit this mentioned link to resolve your issues.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue persists, kindly report the problems with a log file. To share a log file, (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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