Original topic:

Samsung Galaxy M21 Motherboard Gone after 2 Years

(Topic created on: 10-05-2022 10:12 PM)
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BCRaja94
Active Level 3
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Galaxy M

I don't recommend to Buy Samsung mobiles if they manufactured with Exynos Processor because it's a low quality and motherboard will gone just before or after in 1 Year, especially for Samsung M21, M30, M30s, A50 these models are used with exynos chips which is very very low quality. My story i have bought M21 on Nov 2020 and now 03-10-2022, my phone motherboard is dead this not fair at all so now i am switching to some other brand. Good bye Samsung for your Sub-standard Prooducts.

4 Comments
SrajTech
Expert Level 5
Galaxy M
This is a manufacturing defect of exynos 9611 soc and a quality control fault of Samsung
They had provided free repair to many users but now it has become widespread
https://r2.community.samsung.com/t5/Tech-Talk/Auto-Restart-Brand-solution/td-p/10333335
Follow the above steps in the post, if they deny, then ask for discount and be adamant that the update has damaged your phone, tell them you will file complaints in consumer forum
BCRaja94
Active Level 3
Galaxy M
Thank you ji
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you. The issue could occur due to usage and various other factors, however, it is our best endeavour to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best in terms of quality and service of the products.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Galaxy M
Don't buy Samsung phone, it creates problems through updates and heavy charges through service centers.