Auto Restart, Brand solution

[SrajTech]

Samsung has accepted its fault and providing free motherboard replacement or repair 

My A50s had auto restart issue after updates, service center asked for motherboard change.

Step1: Mail on Samsung CEO DESK, write that, the update has damaged your phone and you want free repair

https://www.samsung.com/in/support/email-the-ceo/

2. The next day you will receive call from them, tell them the same, they will ask you to submit phone at nearest service center 

3. Visit service center and tell them to submit phone and the service head has insisted you to do that and show them the mail received form service head.

Take job sheet from them

4. Follow service head's calls and instructions precisely 

The whole process will take 15 days and you will get the phone repaired free of cost

[ӇƛSӇƬƛƓ_SƲƦƳƛ]

Thanks brother for your information 😊 🙏

[itsmcj]

Bhai aapka hua?? Free

[Manish_07]

Thanks for informing 👍🙏

[Nawbabgonj]

Thank you for the information

[animeshmodi]

Bro, samsung will compensate if i already changed my motherboard for money, will they refund me money?


Also, i have already tried your way. They do not agree. Only when your phone is in warranty they will repair for free. Your case might be exception.

[SrajTech]

No, they are doing it for out of warranty ones also
You can check some posts
But as you already paid, compensation is difficult

[ᖇOᕼᗩᑎ]

My important files from phone will also be deleted?

[SrajTech]

Yes, before submitting the device to service center, backup or transfer your files

[SrajTech]

Not every device is completely dead, some have low frequency of auto restart
Be practical and based on facts