Internet issue with dual sim in M31

[Partydar]

I have galaxy m31 8gb, 128gb. I am operating airtel and Jio, both 4G sim. But if I keep both sim active internet in Jio doesn't work. Please resolve this issue. 

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow below given steps in order to resolve the issue:-

1. Reset and set new APN:- Settings >Connections >Mobile networks >Access point name >Reset to defaults >Reset.
How to set new APN :- Settings >Connections >Access point name >ADD >Tap on Name >Enter the Name >Tap on OK >Tap on APN >Enter the APN >Tap on OK >Tap on Menu >Tap on Save.

2. Reset the device - Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset: Settings>General Management>Reset>Reset settings: Reset all settings to their default.

After performing above steps If the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Niranjan05]

I am also facing similar kind of issue where Vodafone 2nd sim Internet not working . Can anyone from Samsung help in this regard.

[liv09]

I can only access internet on sim slot 1 when I change it to 2 I can't use internet