Hi, I have a major problem with my Samsung M52-5G with its dual SIM. I use SIM 1 (JIO) in 5G auto mode for mobile/internet data connection. While I use SIM 2 (airtel) in 4G auto mode for calls/texts. What I have observed is that SIM 1 cannot connect to the internet, signal bars are full and 4G+ symbol or sometimes 5G (without black background square symbol) appears on the status bar but when I open the browser it says no internet connection. But when I turn off or disable my SIM 2 (airtel), my SIM 1 (jio) can connect to the network. This is very frustrating and annoying. I am using this smartphone because of its dual SIM capability but now I am disappointed with it. I have tried EVERYTHING, factory reset, reset network, checking correct APN, signal coverage (I live in hyderabad with full coverage with all networks.) I have tried inserting and testing all of my SIM Cards using my old Poco m2 pro but both SIM Cards are fine and working perfectly. I am wondering if this is due to upgrade from Android 12 to Android 13 on the Samsung M52-5G? I hope anybody from Samsung can address this issue. This is so frustrating and annoying.
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We understand your concern and we will request you kindly visit the service center for a physical inspection of your device by a Samsung expert engineer. So that he can check the exact issue with the device and fix it as soon as possible. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
