INTERNET ISSUE FACING ON MY SAMSUNG GALAXY M52 WHILE USING JIO AS PRIMARY AND VODAFONE AS SECONDARY

[Members_ANKUR]

HI ALL,

CURRENTLY I AM USING JIO POSTPAID 5G AS A PRIMARY SIM AND VODAFONE IDEA AS A SECONDARY SIM ON MY SAMSUNG GALAXY M52. MY DEVICE CURRENTLY RUNNING WITH LATEST SOFTWARE THAT IS ONE UI 5.1 VERSION M52BXXU2CWB3/M526BODM2CWC1/M526BXXU2CWA3 SECURITY PATCH 1 FEB 2023.

PROBLEM MY JIO SIM DATA STOP WORKING IF I SELECT MY SECONDARY SIM AS An LTE/3G/2G AND MY JIO SIM ALSO SELECTED AS LTE/3G/2G. SOMETIME SINGLE ALSO GONE FOR SOME TIME.

IF I DOWNGRADE THE VI SIM PREFERENCE LIKE 3G/2G THEN MY JIO SIM WORK PERFECTLY AS IT IS. AGAIN, I SWITCH MY VI SIM TO LTE SIGNAL THEN AGAIN JIO SIM STOP WORKING.

FOR THAT I ALREADY TALK TO JIO CUSTOMER SUPPORT AT 198 BUT THEY DID NOT HELP ME IN THIS CASE.

I RESET THE NETWORK SETTING FROM ABOUT PHONE MENU, I ACTIVATE DUAL SIM ALWAYS ON, DATA ROMING ALSO ON AND I DO ALL BEST POSSIBLE THINGS SO THAT DUAL LTE MEANS 4G SIM I CAN USED ON MY DEVICE BUT I AM FAILED.

DID ANY ONE FACING THE SAME ISSUE ? MEANS SAMSUNG GALAXY M52 DID NOT SUPPORT DUAL 4G AT THE SAME TIME ON BOTH THE SIM. WE NEED TO DOWNGRADE THE NETWORK PEREFERENCE. OR MY DEVICE HAVING SUCH ISSUE.

I REQUEST SAMSUNG INDIA BACKEND PEOPLE HELP ME OUT AND REACHED ME VIA EMAIL AND TO THE POSSIBLE WAY TO SOLVE THIS ISSUE.

[보라Whale]

Upgrade ur VI sim in near by customer care or shop

[Members_ANKUR]

what You mean by upgrading VI SIM its already 4G Compatible even with Same Jio And VI Sim i used dual 4G Network on my Redmi Note 7S. Even Toady i checked it work fine but on my Samsung handset it showing network issue.

[보라Whale]

I hve faced same issue ... if ur sim is old than upgrade in to 5g ready vi sim

[Members_ANKUR]

No its new i purchase on Oct 2022.

Did your Problem solve after upgrade to VI new Sim ?

Actully i check on my another device that is Redmi Note 7S over there my both sim function smoothly on 4G or LTE Connection. Jio data perfecty working.

[보라Whale]

Did u check with another sim on ur device ?
Yes it's solved after upgrading my old sim to 5g ready sim .
The sim u bought is 5g ready sim or 4g ?
If it's 5g ready and another sim works properly then go to samsung customer care or it's 4g sim n another sim working on ur device then go to the vi customer care

[Cnusri]

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[srp4466]

We should stop the using mobile of Samsung because many other company is giving very good hardware and software experience Samsung mobile is become very bad last few time I am accessibility user but I am not happy with Samsung I will switch to Motorola or oneplus

[srp4466]

Many application runs in background and its consume battery and mobile data in Samsung Samsung UI is not very good

[srp4466]

After November in Samsung mobile the accessibility user are facing many problem please give support of Play Store TalkBack in Samsung mobile