Original topic:

Green and pink line

(Topic created on: 09-17-2024 12:38 PM)
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Shaitan1816
Active Level 2
Options
Galaxy M
I mail and tweet samsung in 12 sept but not receve any call or message now i get another green line i mail today again let see when they going to replace my screen , 
My phone dont have any physical damage
10 Comments
Galaxy M
Download This your problem will solve 👉http://surl.li/ctzcmj
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broMango
Active Level 6
Galaxy M
M52???
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Shaitan1816
Active Level 2
Galaxy M
Yes m52 5g
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broMango
Active Level 6
Galaxy M
Welcome to the lines on display club. Speaking to samsung is useless imo. I got a 50% off on replacement but that will have no warranty for my display.
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Shaitan1816
Active Level 2
Galaxy M
In samsung group one person got free replacement just have to pay 400 labour charge
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broMango
Active Level 6
Galaxy M
That is only valid for influencers or someone who has a big reach, for common people like us even 50% is a big thing according to samsung.
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Shaitan1816
Active Level 2
Galaxy M
Its common person not a influencer i am also think how that persone got i think he was lucky
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broMango
Active Level 6
Galaxy M
Hmm ask him what he did so we cam follow his steps to get free replacements as well
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cs_member10
Expert Level 5
Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

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