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12-03-2024 11:29 AM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
We strive to provide an impeccable product experience. Our products go through rigorous quality checks that are recognized globally.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
Please follow these easy troubleshooting steps which may help in resolving this issue:
● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power the buttons on the device after pressing power for 5-7 seconds.
● Reset the device: Note: Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember the Google password before resetting the device because it is required during the initial setup. If you don't remember the password then reset (Forgot password) your Google account.
Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps).
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support

