Original topic:

Green screen issue

(Topic created on: 11-03-2023 08:29 AM)
439 Views
Deku31
Active Level 4
Options
Galaxy F
The green screen issue is happening again on my galaxy f62 device and the screen is flickering we all who are facing the issue seriously need to find the solution as because of this our battery drains fast and we can even loose our screen is there any solution someone has or anyway to pressurizes samsung 
10 Comments
Oneui_new
Expert Level 5
Galaxy F
Downgrade your os from smartswitch or Odin.
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Deku31
Active Level 4
Galaxy F
Is this safe
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Oneui_new
Expert Level 5
Galaxy F
Yes from smartswitch it is official by samsung. Odin is also safe but i don't think safe for warrenty
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Deku31
Active Level 4
Galaxy F
Is there any videos on how to do with smartswitch
0 Likes
Oneui_new
Expert Level 5
Galaxy F
Just search on youtube. I downgraded my phone os in s22 plus from smart switch
0 Likes
Deku31
Active Level 4
Galaxy F
Ok bro thanks
cs_member10
Moderator
Moderator
Options
Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.
However, we are taking your valuable feedback regarding this.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Galaxy device displays flickering issue: Go to Settings>>Display>>Adjust the brightness.

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update device software: Settings >> Software update >> Download and install.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
Galaxy05
Active Level 4
Galaxy F
Its definitely not a software glitch downgrading wont help anything.
As it's a hardware Issue done by the software.
There's only one Solution reach out to your nearest authorized service centre and ask them to raise the issue to the official as its been facing by masses
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Deku31
Active Level 4
Galaxy F
All they do is say the issue is occurring in your device only and many people have complained on this app too
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