Samsung galaxy A35 phone whatsapp problem

[kalpesh1love]

When I turn on WhatsApp in my phone, this screen appears, does this happen to anyone else?

[ktanay]

Yes happening with me too and on non samsung phones too

[RedBullRussia]

No, it doesn't happen in my mobile.

[Kuldip_india]

Update your whatsapp if still problem exists take backup of your chats and Reinstall the whatsapp.

[Rishu25]

I did this and this is not working

[Kuldip_india]

Last try restart the device. If not solved still then..It may be a bug from whatsapp so you need to wait for next update of samsung. It is not happening in my S24.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.
Note: kindly contact the particular application helpline once, to make sure there is no issue from their end.

Warm Regards,
Samsung Customer Support