Original topic:

Camera problem.. neen help

(Topic created on: 07-25-2024 09:09 PM)
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Rogueprince
Beginner Level 2
Options
Galaxy A
Front camera is showing dark screen during video call on messengers and whatsapp. It works on snapchat
And Yes I checked permissions. 
Samsung galaxy A55 . I just bought 3 days ago.
4 Comments
goodthings
Expert Level 5
Galaxy A
Please clear catche and clear data of this app and reset camera settings also reset all settings of your's device in general management settings then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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Rogueprince
Beginner Level 2
Galaxy A
Thank you for the help. But I found the problem and solved it. It was due to the video call effects on the notification bar. It was new to me, so I played around with it yesterday. It's all good now. Thanks again, though.
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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