This happens when your widevine certificate downgrades to L3. You can try below steps to restore the certificate 1. Make sure that all the google play updates are installed. Go to settings >> Security and privacy>> Updates >> google play system update. 2. Clear data of prime and netflix(in case this is also installed) 3. Uninstall the apps 4. Restart your phone 5. Reinstall and login You should be good and able to play videos in hd
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Please clear catche and clear data of this app then uninstall and reinstall this app then try to it's again.also reset all settings of your's device in general management settings then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
