A52s amazon prime videos stops supports 1080p

[dineshz33]

I m checking last couple of days prime videos not supports 1080p .it's playing only in 480p .why it's been downgrads samsung?

Anyone also facing the same issue plz raise it here

[Vikas2722]

Have you checked the streaming setting in Amazon Prime Video App?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[DragonkingA52s]

1. Clear the data and cache
2. Uninstall the app
3. Restart the phone
4. Install Prime Video and login
5. Go to settings and change the streaming quality to best.
Hope this helps.