So, today (22nd December 2019) my December security patch showed up... the patch notes mentioned improved fingerprint sensor in terms of security and performance and it also suggested me to remove my previous fingerprint Id and create new ones to stay more secure... I deleted all id and went onto create a new one... but after 3-4 touches it started saying "please cover the sensor entirely" and ironically my whole thumb was covering the sensor and it always worked fine for me... but after update it's not letting me register fingerprint id... please help
Please enter into safe mode . Steps to enter in Safe Mode are - 1. You need to restart your handset by pressing power key . Then, When Samsung "Logo" appear on the screen long tap on volume "down key" and keep pressing it .Please kindly check the issue in safe mode for at least 2-3 hours . Kindly check the issue once in safe mode . With this process you will not lose any data . To exit from Safe Mode, kindly restart your device . If still issue is not resolved then I will request you to please take the Data Back Up and Factory Reset the device .
Kindly follow the below mentioned steps to resolve the issue- > If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard. > Once screen guard is removed now register the fingerprint again and check the issue > Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
