Dear Samsung member,
Greetings from Samsung customer support.
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
Check space availability:
Is there sufficient space available on your device?
Kindly check the space on your device:
Path: Settings > Device Care >Storage
To improve the device performance there should be sufficient space. Request you to keep at least a ''minimum 20% internal memory free''.
Kindly check RAM in your device:-
Path: Settings>Device care>Memory.
To improve the performance RAM of the device should be free. So, clear the RAM memory once a day.
Check app cache
Does the device hang while accessing any particular Application/Game etc?
Please follow the below steps
1- Clear app cache through Device care:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on Device care.
Step3: Tap on Storage.
Step4: Tap on CLEAN NOW.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to Samsung.
Samsung customer support
have already reset my mobile to factory data 2 times, still the same problem is coming. Visited the service center regarding the same problem, but they said that the problem is coming due to the software update, then they reset the device by connecting to the system, factory data reset, But still this problem is coming. Text is not copied from the image in Samsung Gallery and T icon is also not visible. Samsung keyboard does not extract text from extract text and also does not scan text and extract text from camera.
I have already reset my mobile to factory data 2 times, still the same problem is coming. Visited the service center regarding the same problem, but they said that the problem is coming due to the software update, then they reset the device by connecting to the system, factory data reset, but whenever the screen turns off, the finger print icon Is not visible and the icon is not visible even on the always on display and the icon is not visible even when you tap on the screen, the finger print icon will appear and work only after pressing the side key.