Watch 6 classic tiles not working/showing wrong value.

[Raj_rajan]

In this attached video, My daily activity steps are around 3300 but in the tiles that I swiped left from the home screen, it was showing as 6000 something which is my previous day's step counts. This is ridiculous. You are getting a huge amount for the watch 6 model and this lag issue is very disappointing. Kindly fix this and give some OTA updates for Watch 6. Kindly give some attention to the already available products.

Thanks

[Oneui_new]

Just remove that tile and add this tile and please inform me it is showing correct steps or not?

[Raj_rajan]

Ok, bro let me try. But if this continuously happens, surely it's a bug.

[Oneui_new]

I have set indevidual tiles for each type of data it is howing me perfect data. Have u checked?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.
However, we are taking your valuable feedback regarding this.

If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly.

Follow the given tips to resolve:

1: Charge the watch: Charge the watch using the charging dock that came with it. If the battery is dead the watch may vibrate when you try to turn it on, but the screen will remain blank.

2: Force the watch to reboot: Press and hold both buttons on the watch until the screen displays "Rebooting...".
3: Update the watch software: Software updates include improvements to stability and reliability. Keep your watch updated for the best performance.

4: Uninstall apps using the connected phone.
Note: Apps cannot be uninstalled from a Galaxy Fit.

Galaxy Wearable app > Apps or Apps screen > SETTINGS tab.

Uninstall apps using the watch. On the Galaxy Watch4 series, tap Uninstall on the pop-up window, and then tap OK.

On older models, tap the Delete icon (the minus sign) next to the app, and tap the check mark to confirm.

5: Unpair the watch from your phone: Settings > Connections > Bluetooth. From the "Paired devices" list, tap the Settings (gear) icon next to your watch name, and then tap Unpair.

6: Unpair the watch from your phone: Power off the watch, and then power it back on. While the watch is powered on, press and hold the Power key until "Rebooting..." is displayed. If you are using the Galaxy Watch3, press and hold both the Power key and Back key simultaneously.

Release the key(s), and then immediately press and release the Power key repeatedly to enter the Reboot Mode menu.

7: Factory reset the watch: Continue to press and release the Power key until Recovery is highlighted. Press and hold the Power key to select Recovery, and then release the Power key when the screen goes dark.

In case the issue still occurs please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Defender130X]

I had the same issue. Just restart the watch it will go..

[Raj_rajan]

Yeah, now issue resolved, thanks