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04-09-2024 06:28 PM (Last edited 04-09-2024 06:31 PM ) in
Wearables
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04-10-2024 12:44 PM in
WearablesDear Samsung member,
Greetings from Samsung customer support.
As per your query, there are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life.
For example, certain apps can increase battery consumption.
Inspect the watch and charger for physical or liquid damage.
Use only Samsung-approved chargers and accessories, which are specifically designed for the device. The Watch cannot be charged properly with a third-party charger.
Follow the given tips to resolve the battery draining issue:
1: Perform a diagnostic-
If your watch is paired with a Samsung phone, you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition.
2: Update your apps
Sometimes apps may have a bug that causes them to use excessive battery, make sure all your apps are up to date for the best performance.
3: Update your software
From your phone
Galaxy Wearable app > Watch settings or SETTINGS > About watch > Update watch software Or tap About Gear > and then tap Update Gear software.
Tap Update now or Download updates manually, and then follow the on-screen instructions. If desired, you can choose to automatically update the software by turning on Auto update or Download updates automatically. The watch will disconnect during this time.
After checking for software updates to your watch, check if any updates are available for apps installed on your watch.
4: Turn off unused health trackers
Sleep: Tap Settings at the bottom of the menu, turn the switch off, and then tap OK to confirm.
Heart rate: Tap Auto HR Settings from the bottom of the menu, and then tap Never.
Stress: Tap Auto stress settings from the bottom of the menu, and then turn the switch off.
5: Delete data and close background apps
Note: These steps do not apply to the Galaxy Fit.
From your phone:
Galaxy Wearable app > Watch settings or the SETTINGS tab > About watch or About Gear > Storage > CLEAN NOW, > tap the Back (<) icon > RAM > CLEAN NOW.
6: Turn off network connections
7: Turn off Watch always on
8: Turn off voice wake-up in Bixby or Google Assistant
9: Customize your notification settings
From your phone- Galaxy Wearable app >Watch settings or the SETTINGS tab > Notifications > Advanced notification settings > switches > Show with details and Turn on screen.
10: Turn on power saving mode
Press the Home key (Power key) on your watch, > Settings > Battery and device care > Battery or Battery management > switch next to Power saving.
11: Do not expose your watch to temperature extremes
Exposing your watch to very cold or very hot temperatures can shorten the watch's battery life and could lead to damage.
In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm regard,
Samsung customer support
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04-11-2024 09:36 AM in
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04-12-2024 08:04 PM in
WearablesI have exactly the same problem with my Galaxy Watch 4 44mm: Ever since receiving the March software update the battery performance has been abysmal. My usual routine is to only wear my watch between 6am and 10pm. Before the software update my watch would have 50-60% battery remaining at 10pm after a full day with always on display. Now it is running out of battery around 9pm if always on display has been on all day or, if AO display is switched off, it has about 20% charge at 10pm.
Additionally the GPS performance has become catastrophically bad. Attached are examples of the GPS traces of a run and walk I've done recently and recorded on the watch in Samsung Health. For reference I have also included a trace from before the software update - the difference is obvious!
I have tried multiple resets to sort this out but nothing has improved the performance of my watch. Please can you push a further software update to correct these issues as soon as possible!
The trace here is so bad in this example that the actual end of my run was a long way out of shot!
In this walk the trace has me passing through / over a body of water multiple times. It's very very poor.
This trace is from BEFORE the software update and shows how the walk usually looks
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07-17-2024 10:32 AM in
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04-10-2024 10:29 PM in
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04-11-2024 09:57 AM in
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07-17-2024 09:14 AM in
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07-17-2024 10:35 AM in
Wearables