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yesterday in
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9 hours ago in
WearablesDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we want to inform you that Battery life may vary by ring size and depending on user’s usage circumstances. You can use it for up to 7 days on a single charge. And it can last more if you wear it with the Galaxy Watch, which can minimize simultaneous use of redundant features and extend the Ring's battery life by up to 30%.
● When you are not using the Ring, please store it in the charging case that has been charged. If not, the sensor will continue to work, and it will affect the usage time and battery consumption.
● Actual battery life, charging time, and usage time may vary depending on the ring size, network environment, usage patterns, number of calls and messages, charging frequency, and other factors.
● Battery life based on testing conducted with the size 12,13 Galaxy Ring. Battery life of the size 12,13 Galaxy Ring lasts up to 7 days on a single charge. Battery life varies by ring size.
● Battery life is based on results from internal lab tests for typical usage pattern scenarios conducted by Samsung.
● Tested with results from a pre-release version of the device using under scenario of Sleep Tracking for 6 hours, Work Auto Detection for 1 hour and 30 minutes and with several specific events (20 times of reconnection after disconnection, 3 times of Samsung Health app setting change, 0.5 times of Find My Ring execution, 3 minutes of gesture execution) assuming 24 hours of use per day. Actual battery life may vary depending on different usage patterns, device model, or the battery manufacturer.
● Rated capacity is 17mAh for sizes 5,6,7 (battery life up to 6 days on a single charge), 18.5mAh for sizes 8,9,10,11 (battery life up to 6 days on a single charge), and 22.5mAh for sizes 12,13 (battery life up to 7 days on a single charge). Testing conducted by Samsung using Fast Charging USB C Cable, and Samsung 25W USB C Power Adapter. Charge time varies with settings, usage pattern and environmental factors; actual results may vary.
In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
