Original topic:

S21 galaxy watch connection problem

(Topic created on: 03-11-2025 07:23 PM)
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Bartaula
Beginner Level 2
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Wearables
My phone is not connecting with galaxy watch 5 
It says "galaxy watch not compatible with your phone" 
Is it because my phone is chinese version? 
2 Comments
sattu6
Active Level 4
Wearables
Please see the version of the app
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cs_member10
Moderator
Moderator
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Clear Cache: Settings > Apps > Gear Wearable > Storage > Clear Cache.

● Update the Galaxy Wearable app to the latest version.

● Kindly try to connect the watch once by following the below given steps after performing the above steps.

Note: Make sure Bluetooth is active on your mobile device.
Step 1: Turn on the Galaxy Watch.
Step2: Launch the Galaxy wearable app and tap ‘Start’ on your smartphone.
Step 3: Grant location permission to the Galaxy Wearable app.
Step 4: Tap ‘Allow’ to let the device determine the relative position of nearby devices.
Step 5: Match the 6-digit code and tap ‘Confirm’.
Step 6: Tap ‘Continue’ to agree to the ‘Samsung End User Licence Agreement’.
Step 7: Tap ‘Agree’ to agree to the ‘Google Terms of Service’.
Step8: Add your Google account.
Step9: Follow the on-screen prompts.
Step 10: Now you’re all set to use your devices.
Step 11: Tap ‘Start’ to take a tour of your watch.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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