Sure, here's a complaint you can use to send to Samsung support or post on a forum:
I recently purchased a Galaxy Watch Ultra and paired it with my Galaxy S24 Ultra. However, I've noticed that the watch only connects to my phone via Bluetooth. If Bluetooth is turned off, the watch is unable to connect, even though both devices are on the same Wi-Fi network.
I was under the impression that the Galaxy Watch Ultra should also be able to connect to the phone over Wi-Fi when Bluetooth is unavailable. Is this a normal limitation, or is there a problem with my device or settings?
Please let me know if this is expected behavior, or if there is a way to enable Wi-Fi-based connectivity between the devices when Bluetooth is off
● Kindly try to connect your device with "other devices" and check.
● Clear cache: Settings > Apps > Menu > Show system apps > Search and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.
● The clear cache memory of a particular application: Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
● Reset settings: Settings>General Management>Reset> Reset all settings to their default.
● Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.
● Update the Galaxy Wearable app to the latest version.
● Reset your Galaxy watch: We want to inform when you reset the watch all of your personal data will be removed, and the watch will restore back to its default settings, so you won't have to worry about personal info still being on it. You can reset your watch using the Settings or with the Galaxy Wearable app on your phone. Note: Before performing the factory data reset, don't forget to backup all the important data stored in the Galaxy Watch.
● Reset the watch using the Galaxy Wearable app: Step1: Galaxy Wearable app> Settings>General> Reset, and then tap Reset again to confirm.
If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
