Original topic:

Buds 3 pro issue on galaxy s23 Ultra

(Topic created on: 07-22-2024 11:31 AM)
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ShajzAhmed10
Active Level 5
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Wearables

Recently purchased buds 3 pro on samsung shop, the issue is that I use s23 ultra my buds 3 pro is not getting the 24bit/96Khz. It stuck on 48khz on samsung codec. I don't know how to enable or is it just a gimmick by samsung marketing of 96 khz
 Phone :s23 ultra Software: one ui 6.1 Galaxy buds 3 pro

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2 Comments
pradeepmondal
Active Level 3
Wearables
I guess this would be fixed with one ui 6.1.1 update, as it was mentioned in the disclaimer.
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cs_member10
Moderator
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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