I feel like my Galaxy Buds 3 Pro sound low after the latest update. I've cleaned the tips and taken other measures, but I still feel the sound quality and bass are low.
This buds sound amazing in the start including bass
To address low sound quality on your Galaxy Buds 3 Pro after an update: • Restart and Reconnect: Restart your phone and earbuds, then unpair and re-pair them. • Check Settings: Adjust the equalizer, sound quality options, and volume normalization in the Galaxy Wearable app. • Test with Different Apps: Check if the issue is specific to certain apps. • Factory Reset (Last Resort): Factory reset the earbuds to clear all settings.
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
● Kindly reset the buds by following the below given steps. Step1: Kindly open Galaxy Wearable App. Step2: Tap on about earbuds. Step3: Reset earbuds.
● Follow any of these methods to use the Active noise canceling feature.
Method 1- Using touch-and-hold: To enable Active noise canceling on the Buds themselves, simply touch and hold one of the earbuds while you're wearing both of them. You will hear a beep, indicating that Active noise canceling has been turned on. To turn it off, touch and hold one of the earbuds again. You’ll hear a different sound when Active noise cancelling is disabled.
Method 2- Using the Galaxy Wearable app. Step 1: To turn on the feature with your Galaxy Buds2, first insert both earbuds into your ears. Step 2: Open the Galaxy Wearable app and then tap Active noise canceling. You will hear an activation sound when the feature is turned on. Step 3: To turn off the feature, simply tap Active noise canceling again.
In case the issue still occurs, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application(Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
