● Poor sound during calls: Note: Be sure to use the earbud tips and wing tips that best fit your ears. Using the incorrect size can cause the call output to sound low or you to sound muffled when you speak.
● Follow these tips if you facing - Poor sound during calls.
1: See if Ambient sound mode or Noise canceling is on. Ambient sound mode allows you to hear sounds in the background while you are on a phone call. You could potentially hear a lot of background noise while talking. You should turn off the Ambient sound mode to prevent this.
However, if you have the Galaxy Buds Pro, you should turn on Active noise canceling, which will prevent background noise from getting through.
2: Check the direction of each earbud. When you insert the earbuds into your ears, make sure the wing tips are facing upwards until they sit comfortably. Then, rotate the earbuds left or right for a snug fit.
The Buds Live does not have wing tips. Please see the next step for information on how to wear them properly.
3: Make sure you are wearing the earbuds correctly. Check that you are wearing your earbuds properly. This will differ depending on the model.
4: Check your Bluetooth range between the earbuds and your phone.
Make sure to use the earbuds and your device within 30 feet of each other. The distance may vary depending on the environment and your earbud model.
Avoid using the device near obstructions that can block the Bluetooth signal, such as walls, routers, electrical equipment, or electromagnetic waves.
5: Adjust the volume settings on your phone. You can increase the sound on your phone using the Volume Up key. If the volume is set to max but the sound output is low, it is probably because the phone and earbuds have two separate volume controls.
To control the volume on the earbuds themselves, you will need to set up touchpad commands. You should also should check the media volume limiter settings.
6: Check the earbuds' battery status. If they have a low battery, it may be necessary to charge the earbuds. You can check the battery level in the Galaxy Wearable app.
Alternatively, you can insert the earbuds in the case to check the battery life. Depending on your earbuds, the charging case indicator light will be located on the front or rear of the case.
7: Inspect the earbuds for dirt and damage. *Be sure to regularly clean the earbuds. The build-up of dust, earwax, or other debris in the microphone can also make you sound muffled. *Check the air ducts and speakers to make sure they are clean. *Inspect for a cracked or lifted case, and broken, bent, or loose parts. *If you see obvious damage, cracks, or small chips on the earbuds, this means that the earbuds have suffered from an external impact. This can impair the earbuds and their functions. *The earbuds are not impervious to water damage in any situation. Exposure to water, liquids, or chemicals can cause damage or issues with the earbuds. *Note: Damaged products are not covered under warranty. You will need to buy a replacement if the earbuds or case is damaged. Visit Samsung.com to purchase a pair of earbuds.
8: Restart your phone, and then the earbuds. To restart your phone, press and hold the Power key or Side key. Tap Power off, and then tap Power off again. After the phone has shut down completely, press the Power or Side key again to restart it. Next, restart your earbuds if possible.
9: Check for software updates for the earbuds. You can check for software updates through the Galaxy Wearable app or through a PC.
● Follow any of these methods to use the Active noise canceling feature.
Method 1- Using touch-and-hold: To enable Active noise canceling on the Buds themselves, simply touch and hold one of the earbuds while you're wearing both of them. You will hear a beep, indicating that Active noise canceling has been turned on. To turn it off, touch and hold one of the earbuds again. You’ll hear a different sound when Active noise canceling is disabled.
Method 2- Using the Galaxy Wearable app.
Step 1: To turn on the feature with your Galaxy Buds2, first insert both earbuds into your ears. Step 2: Open the Galaxy Wearable app and then tap Active noise canceling. You will hear an activation sound when the feature is turned on. Step 3: To turn off the feature, simply tap Active noise canceling again.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
