Original topic:

problem regarding Google play store

(Topic created on: 01-23-2020 12:27 PM)
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blanc
Active Level 5
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Tech Talk
Since I updated my devices, galaxy m30s ,I am not able to download nor update any apps from the play store. It always says waiting for download and that message goes on forever without any progress. If someone knows the solution then please help me.
10 Comments
Tech Talk
Bro,
select settings>applications>select play store>clear cache/data
or
Open play store>select settings>select app download prefrences
or
Settings>applications>select Google play store>click at 3 dots>uninstall latest updates of play store..

just give a try
blanc
Active Level 5
Tech Talk
I tried methods like these by watching YouTube videos but it doesn't work
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blanc
Active Level 5
Tech Talk
the download just doesn't starts
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Tech Talk
Uninstall play store update and try..
or
perform reset apps prefrences
settings>applications>click at 3 dots>select reset apps prefrences
ajasmohd
Active Level 6
Tech Talk
just clear cache and try again it will work
blanc
Active Level 5
Tech Talk
it doesn't
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balabohara
Active Level 1
Tech Talk
i have got torch problem on my M30s . The torch is turning ON but not give light what could be the reason? its happen after december updates please help me. thank you !
Samsung_Support1
Moderator
Moderator
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Tech Talk

Hi there,

 

Please perform the following steps to resolve the issue:

1- Check the strength of internet connection (mobile data or Wi-Fi), it should be strong.

2- Clear the data from Download manger (Settings > Apps > tap on 3 dots > show system apps > Download manager > storage > clear data).

For further assistance, register your concern in Samsung members app (Open Samsung members app > click on “+“icon > send feedback > Error report/Ask Questions).

 

Regards,

Team Samsung Members

 

 

 

 

blanc
Active Level 5
Tech Talk
the problem is that when I use wi-fi connection then the apps get downloaded normally but when I use my smatphone's data connection I always have to see the never ending message of waiting for download
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