Every day we see around 50 issues posted on this platform. But nobody from Samsung responds.
As far as I know, there are more than 50 BAs. Out of which only 1 or 2 will respond whenever they feel like to 1 or 2 queries.( But all of them wakes up from hibernation and spams this community with the same promotional posts during any launch event).
Now BAs will say that it's not their job(God knows what their job/function as BA is then. Maybe advertising?).
Are there any Samsung employees here who are responsible to answer the queries of users and give them help? Whose job is it to do so?
There is one "cs member " bot account that gives the same copy-pasted reply to all queries. The same useless solution to ALL problems.
Then there is the "help" section which does the same job as the cs member, that is to give copy-pasted replies which are utterly useless and borderline insulting to those who are asking about serious issues.
I mean their only "solution " is to clear the cache and reset the device!! Are these people actually getting paid for sending these copy-pasted nonsense??
What do you guys think? What is the use of posting our problems here, other than hoping that some fellow users MAY know the solution?
This is important as the number of issues in Samsung phones is multiplying day by day - display failures, motherboard issues, restart issues, green lines, pink lines, flickering displays, and whatnot!! The situation is so worse that I won't purchase another Samsung device nor will I recommend it to anyone else.
I already did the mistake of buying 2 Samsung devices in the last year and recommending them to 4 of my friends. Now, I am worried that how many of these 6 devices will at least complete 2 years.
No official replies here best is to contact through whatsapp. Atleast an actual human is on the side listening your issue.(even though you won't get any solution there too)
