M31 Charging Issue

[raju-83]

After using 23 days, I have noticed that Charging Duration from 5 to 100% takes 2 hrs 50 minutes, whereas first time it took 2 hrs 30 minutes. 

It is very disappointing to use Samsung Device.

[AdvTamhankar]

same here, i bought phone on 21 March, from the day 1 i am facing with issue.

just need to ask one question, whether you recieved any system update from samsung?. I feel because of this update, we m31 users facing the issue.

Encl :- Screenshot of recent update.

[raju-83]

no received any update

[AdvTamhankar]

kindly post screenshot of your update,the way i have posted. It may help me to understand the issue

[raju-83]

Same updates as you received.

[AdvTamhankar]

ok then might be from the update, this issue arises. Kindly update the same, if your issue gets resolved.

[raju-83]

ok

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.

Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.

1)Close background running apps-When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device.
2)Check physical condition of USB cable:-Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc
3) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

4)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support