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Beginner Level 3
a50s software  hang so much after update android 10 , battery was drain so fast, after open 3-4 apps software  start hanging i requesting you please  fix this issue as soon as possible i m very disappoint  after purchasing  4th phone.. not because  i m big fan of samsung its because  software  is user friendly  easy to use & easy to learn new features so please once again i request u fix this
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Active Level 4

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the well-being and safety of our employees which led to the delay in response.

 

Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps:

  1. Space availability (Storage & Internal memory): To improve the device performance there should be sufficient space. Request you to keep at least ''minimum 20% internal memory free''.
  2. Clear cache memory of a particular application: Settings>Apps>Select particular app (e.g. Samsung Internet)>Storage>Clear Cache

Battery related Concern: For more information, you can also follow given link:

https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

 

For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

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