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06-19-2025 11:05 AM in
Tech Talk*Solving common problems after Samsung mobile update*
1. *Video Calling Issue (WhatsApp Video Call Problem)*
- Check camera permissions and microphone settings.
- Update or reinstall WhatsApp.
- Clear cache and data.
- If there is a problem, you can give Samsung factory reset.
2. *Heating & Battery Drain Issue*
- Close background apps.
- Optimize from Device Care.
- Check for software updates, install new patches if available.
- Do not use a strong case.
- If the problem persists, do a factory reset or go to the service center.
3. *Touch Screen Not Responding*
- Confirm software update.
- Try removing the screen cover or gloves.
- Get it tested at the Conductivity Center or Service Center.
- In case of problem, flex cable or screen replacement may be required.
4. *Network Connectivity Problem*
- Remove and reinsert the SIM card.
- Reset the modem settings (Settings > General Management > Reset > Reset Network Settings).
- Try turning Airplane mode on/off.
- If there is a problem, seek help from the nearest service center.
5. *Charging Issues*
- Use official chargers and cables.
- Clean the charging port.
- Update the software.
- Check fast charging settings.
- If there is a charging problem, show the service center.
6. *Battery Backup & Optimization Not Working*
- Run battery optimization from Device Care.
- Close unnecessary background apps.
- Keep the screen brightness moderate.
- Keep “Adaptive Battery” on.
- If there is a problem, check the software update.
7. *Software Update Eligibility & Installation Questions*
- Get updates according to the official Samsung update policy.
- Be careful when using unofficial or custom ROMs.
- If you want to use the new One UI on an old model, you can see the customized ROM on the Samsung forum.
8. *Green Line on Screen Issue*
- Try reducing the screen refresh rate.
- Check the software update.
- If there is a problem, go to the service center to change the screen.
9. *Video Player Bug (Video Skip/Freeze Issue)*
- Clear the cache and data of the video player.
- Try using another video player.
- Make sure the software is updated.
- If there is a problem with the video file, play another file.
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*Latest Tips:*
If you have any problems with your mobile, first make sure to update the software and restart the device. If you still have problems, try a factory reset or take help from a service center.
Use an official service center to protect your device.
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06-19-2025 12:24 PM in
Tech Talk- Mark as New
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06-19-2025 12:39 PM in
Tech Talk✅ What You Can Do:
1. *Check Free Screen Replacement Eligibility:*
- Some regions (India, Vietnam, etc.) are offering *free screen replacement* *even out of warranty*, but *only if you show proof of purchase*.
2. *If You Don't Have a Bill:*
- Try contacting *Samsung Support Chat* and explain it was a gift or online classified purchase.
- Show *screenshot of device info + update log + green line photo*.
3. *Request for Escalation:*
- Ask them to *escalate the issue* to the regional support team or open a *Q&A report* from service center.
- Mention that the issue occurred *only after software update*, not physical damage.
4. *Social Media Route:*
- Tweet or post on Samsung's official X (Twitter) or Facebook with photos and tag *#GreenLineIssue*. They often respond faster there.
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⚠️ Important:
Calling it *"scam-sang"* may feel justified out of frustration, but staying calm and firm gives you better results.
Let me know your region and I’ll tell you if free replacement is available there.😊
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06-19-2025 08:01 PM in
Tech Talk