Original topic:

Top 9 Common Samsung One UI Update Issues & Easy Fixes.

(Topic created on: 06-19-2025 11:05 AM)
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Musabbir_Zone
Expert Level 5
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Tech Talk

*Solving common problems after Samsung mobile update*


1. *Video Calling Issue (WhatsApp Video Call Problem)* 

- Check camera permissions and microphone settings. 

- Update or reinstall WhatsApp. 

- Clear cache and data. 

- If there is a problem, you can give Samsung factory reset.


2. *Heating & Battery Drain Issue* 

- Close background apps. 

- Optimize from Device Care. 

- Check for software updates, install new patches if available. 

- Do not use a strong case. 

- If the problem persists, do a factory reset or go to the service center.


3. *Touch Screen Not Responding* 

- Confirm software update. 

- Try removing the screen cover or gloves. 

- Get it tested at the Conductivity Center or Service Center. 

 - In case of problem, flex cable or screen replacement may be required.


4. *Network Connectivity Problem* 

- Remove and reinsert the SIM card. 

- Reset the modem settings (Settings > General Management > Reset > Reset Network Settings). 

- Try turning Airplane mode on/off. 

- If there is a problem, seek help from the nearest service center.

5. *Charging Issues* 

- Use official chargers and cables. 

- Clean the charging port. 

- Update the software. 

- Check fast charging settings. 

- If there is a charging problem, show the service center.


6. *Battery Backup & Optimization Not Working* 

- Run battery optimization from Device Care. 

- Close unnecessary background apps. 

- Keep the screen brightness moderate. 

- Keep “Adaptive Battery” on. 

- If there is a problem, check the software update.


7. *Software Update Eligibility & Installation Questions* 

- Get updates according to the official Samsung update policy. 

- Be careful when using unofficial or custom ROMs. 

- If you want to use the new One UI on an old model, you can see the customized ROM on the Samsung forum.


8. *Green Line on Screen Issue* 

- Try reducing the screen refresh rate. 

- Check the software update. 

- If there is a problem, go to the service center to change the screen. 


9. *Video Player Bug (Video Skip/Freeze Issue)* 

- Clear the cache and data of the video player. 

- Try using another video player. 

- Make sure the software is updated. 

- If there is a problem with the video file, play another file.


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*Latest Tips:*

If you have any problems with your mobile, first make sure to update the software and restart the device. If you still have problems, try a factory reset or take help from a service center. 


Use an official service center to protect your device.

3 Comments
Vp9969
Active Level 2
Tech Talk
I'm facing an green 💚 line issue after software update one ui 7 in my samsung S22 ultra which i purchased on classify the customer care asking bill what to do now scam-sang 🔥
Musabbir_Zone
Expert Level 5
Tech Talk
That green line issue after a *One UI 7 update* on your *S22 Ultra* is unfortunately being reported by many users globally. Since you bought the phone from a *classified source* (not official store), Samsung *asks for a bill* to verify warranty eligibility.

What You Can Do:

1. *Check Free Screen Replacement Eligibility:*
- Some regions (India, Vietnam, etc.) are offering *free screen replacement* *even out of warranty*, but *only if you show proof of purchase*.

2. *If You Don't Have a Bill:*
- Try contacting *Samsung Support Chat* and explain it was a gift or online classified purchase.
- Show *screenshot of device info + update log + green line photo*.

3. *Request for Escalation:*
- Ask them to *escalate the issue* to the regional support team or open a *Q&A report* from service center.
- Mention that the issue occurred *only after software update*, not physical damage.

4. *Social Media Route:*
- Tweet or post on Samsung's official X (Twitter) or Facebook with photos and tag *#GreenLineIssue*. They often respond faster there.

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⚠️ Important:
Calling it *"scam-sang"* may feel justified out of frustration, but staying calm and firm gives you better results.

Let me know your region and I’ll tell you if free replacement is available there.😊
0 Likes
ram_ram
Expert Level 2
Tech Talk
Samsung service center don't provide free replacement