karthick12
Beginner Level 2
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Hi,

Not able to hear the recipient voice while on call.
This has been few days some times it works and sometime it doesn't. When it restarts able to hear the volume.
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Which device? And I haven't faced this
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karthick12
Beginner Level 2
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S21 ultra
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cs-member13
Expert Level 3
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Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

A factory reset, also known as a hard reset or master reset, is an effective, last-resort method of troubleshooting for mobile phones. It will restore your phone to its original factory settings, erasing all your data in the process. Because of this, it’s important to back up the information before you do a factory reset.

There are lots of reasons why you might want to Factory Reset your Samsung device. Whether you're giving your phone to someone else and you don't want them to access your information, or maybe you're having trouble and need to start from scratch. Factory Resetting a mobile device is not reversible. Please make sure all of your information is saved to a backup somewhere else before attempting to reset your phone or tablet.

In case the issue still occurs. Please visit the nearby service center they will check the issue physically.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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