Original topic:

Front Camera Not Working on video apps in Samsung S21 FE after update to android 14 one ui 6.0

(Topic created on: 12-29-2023 06:42 PM)
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Kartvb
Active Level 1
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Hi All, I am facing issue with Front Camera Not Working on video apps such as whats app, FB messenger in Samsung S21 FE after update to android 14 one ui 6.0. Anyone faced similar issue? Any suggested solutions please?

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umesh30
Expert Level 2
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Have you tried diagnostics for the front camera in this samsung members app?
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data.
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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