Original topic:

Insight about Samsung Update

(Topic created on: Thursday)
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mau_cha
Active Level 2
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Tech Talk
Hii guys:)) I have been a Samsung user since May this year and there is something I have noticed and wanted to share with you all, it happened with my phone i am not sure if it's true for all.
I own A35 and i had a pretty smooth experience with it for a month but after i updated my phone to latest software update i.e. android 15 , i feel like it has become little slower, sometimes it also lags and consumes more battery than earlier.
*Note*: From my personal experience and lot of other Samsung users feel the same that : If your phone is working just fine and you are happy with it. Don't fall for Update Trap
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armlinker4639
Active Level 10
Tech Talk
I also have an A35 5G. When did you buy your A35 5G?
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mau_cha
Active Level 2
Tech Talk
Last week of april
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cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the latest software update has been developed to enhance the performance and stability of your smartphone. It has undergone comprehensive testing in different stages to ensure a smooth experience for our users.

Please note that any issues that may arise after the update could be due to various usage factors or other circumstances. We want to assure you that we are always here to assist our customers with any challenges they may encounter post-update as per Samsung guidlines.

If anyone facing the issues post update, we request them kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve the issues.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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