COMPLAIN

[eshumuniya8912anaba]

Why my Samsung J7 Nxt or J7 Neo is not compatible for OneUI 2 and android?

Just why?

Because it has replaceable battery, not upgraded Exynos chipset, doesn't have notch display, doesn't have FHD sAMOLED display. 

J4 and J7 duo are compatible then why not J7 Nxt? 🤬🥺😑😡

[Samsung_Support3 · Accepted solution]

Dear Samsung Member,

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Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

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Warm Regards,
Samsung Customer Support

[Niddle]

dear Samsung customer support,
why J7 Pro is not getting OS update. Not even security patch update.

[NityaNanda00]

This model is launched in 2017..so....

[Nipun7]

Even J7-Duo launched in 2017...if apple can do 6 years of software support, why is it so hard for samsung??

[NityaNanda00]

yes bro, i resourced well about this matter. but i have no idea about this !