Original topic:

Video resolution problem

(Topic created on: 02-24-2025 08:12 PM)
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RBoss
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Jab m you tube pr high resolution m video dekhta hun, tab you tube pr full resolution m video sahi se nhi chal rahi h, jabki internet issue nhi h fhir bhi ye problem ho rahi h. Like 2160p pr video chalane pr video automatically 480p pr aa rahi h. Or ye problem tab s9 fe+ m aa rahi h 🙂
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RBoss
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Any one help me
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Tablets
Youtube app pe cache clear karke try karna, also is it the only device using internet? 4k streaming slows down, if other devices are also streaming other content
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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RBoss
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How much time will it take to solve the problem?
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Anand177
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bro iska processor cant handle 4k 60 fps....best care scenario 2k video tk chala skte ho....what u are facing is hardware limitation