Samsung tab a9 plus not working

[vishal261214]

Samsung tab a9 plus not working properly after one ui 6.0 update....some time touch not working..and dex also not working properly 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query kindly perform the following steps to resolve your device touch issue, and for Dex kindly elaborate what kind of issue you are facing.

Note: Make sure there is no physical damage to your device.
Restart the device: Restart the phone by pressing the Power button and then tapping on Restart.

Note: If you use the Fingerprint security feature, the phone will require your backup password to unlock after rebooting.

How to restart the device Press & hold the power key > Tap on Restart > Tap again to Restart your phone.

Remove memory card
Due to some ''unauthorized'' files in the memory card device performance will be slow, so if you are using the memory card in your device. I will advise you to safely remove it from your device. For this follow the below steps:

Step 1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

Insert the ejection pin into the hole on the tray to loosen the tray.
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Step 2: Remove the memory card.

Note: Please do not remove the memory card while the device is transferring or accessing information.

Doing so can cause data to be lost or corrupted or damage the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[vishal261214]

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