Original topic:

Is this scam or irresponsibility?

(Topic created on: 08-13-2025 09:28 PM)
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DrKGogoi
Beginner Level 2
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Tablets
So I just had my samsung tab S9 screen replaced from official samsung service center. And now my fingerprint sensor doesn't work.

It was working before I gave them for repair.

Then I searched online forums for solution and most of them said it requires recalibration or whatever technical terms. So aren't the technical staff trained enough or just simply carless.

Up top they took like more than 2 weeks for the repair and total bill of about ₹15800 rupees.

I'm paying everything and this is the service I get ?

Samsung you all need to reply. I am tired of you all
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BiRdMaN
Expert Level 5
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File a complaint
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cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

Regarding your concern, we kindly request that you visit the service center where your product was previously serviced. They will be able to provide you with all the information you need after inspecting the device in person.

Warm regards,
Samsung Customer Support

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