My Samsung tab a8 has issues

[fixmydisplaybruh]

It's been about 2 years since I've bought this product, I haven't had any issues until recently. The issue is that my tab doesn't respond to some of my touches and randomly registers random touches somewhere on the tab. For example: imagine I'm on the notes app my tab stops registering my touches and registers random touches(which I haven't done). This is very annoying and I'm searching for a solution.

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[boywidlens_]

Troubleshooting Steps:

Remove Screen Protector (if any):
Sometimes, low-quality or old screen protectors can interfere with touch response.

Check in Safe Mode:
This disables all third-party apps temporarily.

Press & hold Power button

Tap & hold Power off, then select Safe Mode

Test touch input — if it works fine, a third-party app may be causing the issue.

Run Touchscreen Diagnostics:

Open Samsung Members app > Support > Diagnostics > Touch screen

Follow the on-screen test to check for dead zones or abnormal responses

Wipe Cache Partition (No Data Loss):

Power off the device

Press Volume Up + Power until logo appears

Use volume buttons to select Wipe cache partition > Power to confirm

Select Reboot system now

this could also be a hardware-level issue tooo.....
visiting your nearest Samsung Authorized Service Center for physical inspection and repair if needed.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Remove the screen protectors and cover from the device once and check the issue after restarting the device.
Path: Press the power and volume down keys simultaneously for a few seconds.

● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Enable/ Disable sensitivity touch: Settings> Display >Touch sensitivity.

● Check space availability: Settings > Device Care >Storage.

● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support