Original topic:

GreenLine / RedLine issue on Samsung galaxy s8+ tablet after update.

(Topic created on: 2 weeks ago)
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galaxywander
Active Level 1
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Tablets
I'm just blessed by red line on Samsung Galaxy Tab S8+ . I am certain no physical damage was done. It's always on handled carefully. Just got a call on it - i picked the call and red line theough the screen flickered and now its permanently there.

What the h*ll man! This is so frustrating, you buy a samsung flagship device and it doesn't even last 2 years.

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5 Comments
Navjot_Singh
Active Level 7
Tablets
New Line Issue UnLocked & New Fear Unlocked 🥲💀
goodthings
Expert Level 5
Tablets
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Tablets
You're welcome to here.
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BiRdMaN
Expert Level 5
Tablets
This is so unacceptable from a brand like ScAMSUNG
So many users are complaining about the battery and green/pink line issues but Samsung is doing nothing and they are too involved in OS updates as they've promised for 4 to 7 years of updates and forget other issues
It's like we will keep our promise we give you 7 years of OS updates but will not fix BUGS

All these issues are coming after updating to ONE UI 7

Maybe ScAMSUNG wants us to change our phones every 2-3 years
cs_member10
Moderator
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Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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