My Secure Folder is Crashed

[SyedAbrar]

Hi There, after the seecurity updates my Secure folder is not working its getting crashed I have important files I am not sure how to get resolve it. Samsung please help me to resolve the problem.

[ѵօϲɑӀ4ӀօϲɑӀ]

There was an update available for Secure Folder in galaxy store. Please try to update it once and see if issue is resolved.

[UserUnavailable]

I did that and now I'm facing the same

[ѵօϲɑӀ4ӀօϲɑӀ]

If you have Impostent files In Secure Folder which u cannot delete, I dont know what should I suggest you. Sorry. You can wait for next update though.

[UserUnavailable]

Yup waiting for the fix

[UserUnavailable]

The costumer care is telling me to reset the phone.
They don't have any clue what they are saying.

[Kunal2]

Clear the app data of secure folder app

[SyedAbrar]

Guys I have found some trick where you can export data out of your Secure folder, go to setting then tap on Secure folder and Secure folder setting and again tap on Secure folder then tap on apps immediately, if that crashed don't worry tap on again on apps instantly do it when you get into the apps and then open that app from the bottom of the left side. Select the data and Click on 3 dots above right corner and move the data out of secure folder. I have saved all the gallery and other data like this. Please try

[UserUnavailable]

Download this version from Google - 1.8.02.1
Your issue will be fixed.

[cs-member11]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support