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Original topic:

Browser crashes within Secure Folder post One UI 6 (stable) update

(Topic created on: 11-06-2023 05:33 AM)
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Tanmay18
Active Level 1
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‎11-06-2023 05:33 AM (Last edited ‎11-06-2023 06:19 AM ) in 

Secure Folder
I just updated my phone to One UI 6 and found that browsers like Chrome and Brave are crashing and are now unusable within secure foIder. Outside of secure folder it seems to work fine. As per community posts on internet from other people this issue was also present in One UI beta updates but samsung did not fix it in the stable update. Does anyone know whether this issue is being looked into or not?
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Tanmay18
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‎11-07-2023 04:13 AM in 

Secure Folder
UPDATE- The issue seems to have resolved on it's own. Just tried opening my chrome and brave browser and they seem to work fine.
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cs_member10
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‎11-07-2023 09:28 AM in 

Secure Folder

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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