Refund not received after 35 days

[mihir7u7]

I cancelled my order for a z flip 4 on 17 august and was told by mail that I'd receive a refund within 7-10 days. It has now been over 35 days and I still haven't received my refund. I have tried calling over 10 times, writing an email to (support.estore@email.support.samsung.com) over 15 times, but they just keep telling me that its a technical issue and will refund within 24 hours(which are all lies as several days have passed and still no refund has been processed). Anyone knows what I can do or is filing a police complaint the only option?

[MrGEEK]

Can you share the screenshot of the email? Let me take this forward to the concerned team

[mihir7u7]

Which email?

[MrGEEK]

Where it was told to you that you will get refund in 7-10 days. Also make sure that the date of the email received is also visible if possible.

[mihir7u7]

There ya go

[MrGEEK]

Thanks Brother 👍

[MrGEEK]

Hey Mihir, have you got your refund?

[ʰᵃʳʳʸ0201]

Here you go

[ʰᵃʳʳʸ0201]

Same happened with me also after 40 days of order cancellation still didn't get my refund even my EMI's r still deducting only 1 left 😏😕very bad service support from Samsung. Not expected that it will take about a month or more to get refund.

[ʰᵃʳʳʸ0201]

I don't have any option left now. What i do ? Customer support executives are also not receiving calls from my side and nor processed my full refund. Plz suggest me what i do ?