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Active Level 1
My husband has a samsung m30 phone which is under waranty. Few days back it stopped charging so we went to our nearest service centre. They checked and told the charging point needs to be changed and they do not have the part so asked us to deposit the phone for 2 days.
After 2 days my husband went to collect the phone however it was not done and as he had ro travel so he asked the phone back. However they denied telling first sign the document that phone is repaired.
He signed and got the phone as he had to travel.

Now to our surprisewhen we contacted another sevice centre in another city they are telling that the display is damaged and 10-12 nuts are missing from inside.

Can someone suggest what do we do.
16 Comments
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just launched a complain to consumer forum as well as email it to Samsung India then see what will happend with them .....tomorrow also share it with Samsung whatsapp team .....wait giving the number
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Active Level 1
watsapp no pls
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mamm already I gave in this screenshot.take a look
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Active Level 1
sorry had missed it..thanx
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Expert Level 5
Also compliant on WhatsApp and also call to customer care
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Active Level 6
Please contact samsung and tell them proper with mentioning that particular service center
and wait for.their response
and cearly this is cheating of service centre franchisee
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Expert Level 5
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Expert Level 5
then send email to service head

servicehead.in@samsung.com
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Active Level 4
You can file your complaint in Consumer Reddressal Forum of your district. You don't need an advocate. The proforma for the complaint is available on the notice board of the forum.
best of luck
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