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10-06-2023 07:12 PM in
OthersDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we would like to inform you that the network shifts from 5G to 4G while on call due to the VoNR feature and this is the feature provided by your network service provider, kindly contact your network service provider they will provide you the exact information regarding this.
Warm Regards,
Samsung Customer Support
