Check out the guide below to successfully get your Wi-Fi network online.
Note: Be sure to check if your device's software and related apps are updated to the latest version.
There can be various reasons for the problem of not being able to connect to the Wi-Fi network normally. For example, the router may not be working properly or there may be an issue with your phone's network settings. Check out the guide below.
Check 1. Make sure the router is available Check if the router is working properly. Make sure that it's powered on, connected to the Internet, and that your phone is within the router's Wi-Fi range. In addition, if too many devices are connected to one router, the Wi-Fi may not be detected.
Check 2. Restart the devices Try restarting your Galaxy phone, router, and modem.
Step 1. Press on the Volume down button and Power button at the same time.
device restart Step 2. Tap on Restart to reboot your device.
restart button Step 3. Turn your router and modem off and on again. When turning the router and modem off, unplug the power plug and plug it back in, and then turn on the power.
Step 4. After you restart each device, see if you fixed the issue.
Check 3. Reset the network settings Step 1. Go to Settings, and then select General management.
General management Step 2. Choose Reset.
reset Step 3. Tap on Reset network settings.
reset network settings step3 Step 4. Tap on Reset settings.
Reset settings. Note: After taping Reset settings you will need to confirm the reset process by your Pattern, Password, or Pin code
Check 4. Start your device in Safe mode again Try the Wi-Fi connection in Safe mode. If the Wi-Fi network is connected in Safe Mode, it may be a problem caused by the downloaded app on your phone, and that app should be uninstalled. To find which app causes a Wi-Fi issue, you can try uninstalling the apps in the order of the last installation.
Step 1. Press and hold the Volume down key and the Side key.
Volume down key and the Side key Step 2. Select Power off.
Power off button Step 4. Once the Samsung logo appears on the screen, release the Side key while holding the Volume down key.
Safe mode Step 5. When Safe mode appears on the lower left corner of the screen, release the key. Try updating in Safe mode.
update in the safemode Note:
You can restart the device to turn off Safe mode.
Check 5. Forget and re-add network To forget a network, follow the steps below:
Step 1. Hold and drag down the notification panel.
Notification Step 2. Tap and hold the Wi-Fi icon.
Wi-Fi icon Step 3. Tap on the Settings icon.
Setting Step 4. Tap on Forget.
Check 6. Airplane mode Disable and re-enable Airplane mode from the Notification panel.
Check 7. Perform a Factory data reset If the above methods do not work, you may bring your device back to the factory default settings just like when you powered on your device for the first time.
Step 1. Go to Settings, and then select General management.
Step 2. Select Reset, and then tap on Factory data reset.
Step 3. Scroll down the page and tap on the Reset button.
Step 4. Tap on the Delete all button.
Note:
Factory data resetting a mobile device is not reversible. Make sure that all of your information is saved to a backup somewhere else before attempting to reset your phone.
To back up your data:
Open your device settings and tap on "Samsung account" at the top of the screen. Select the "Samsung Cloud" option and tap "Back up data," "Restore data," or "Settings." Find Samsung Cloud in your Samsung Account or access the "Account and backup" menu in device settings to do a backup. On the next screen, you can select the items you want to back up and tap "Back up now." You can also enable "Auto Backup" to automatically back up selected items every 24 hours.
