Samsung note 10 plus security patch issue

[ZaIr27]

My Samsung note 10 plus is still in security patch level 1 2020. I am not receiving the update for 2022. Is there any reason? #note10 #security #patch

[NOOB_1ST_ACC]

Go to service centre or do factory data reset

[ZaIr27]

Did not work.

[NOOB_1ST_ACC]

Go to service center

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support