[Short battery life]
I'm facing this low battery life issue 😕 i checked all from my side kindly fix this
12/10, 8:59 am
Dear Samsung Member,
For battery-draining issues, please follow the basic steps to resolve your issue.
Battery life depends on how the battery is used. Note that different devices have different battery life. The expected battery life for your model can be found in the manual. I will take you through some tips so that you can improve the performance.
● Perform Battery Optimization >Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.
● Turn off Bluetooth, Wi-Fi, mobile hotspot, and NFC >. Swipe down on the home screen to open the notification panel.>Tap on Bluetooth, Location/GPS, Wi-Fi, Mobile hotspot, NFC, etc. to turn it off.
● Check device network fluctuation.>Kindly check whether the mobile network fluctuates frequently or the network signal is low in your area. In both cases, the battery will drain considerably fast.
Recommendation: We recommend you avoid using it in areas with low network/fluctuation.
● Reduce display brightness level.>Swipe down on the home screen to open the notification panel>
Turn on the Auto brightness option if available.
● Adjust screen timeout settings.>Step1: Navigate to apps screen and tap on Settings.>Step2: Tap on Display.>Step3: Tap Screen timeout. > Step 4: Select minimum screen timeout.
●Update apps.>Kindly check which application or interface is using more battery from device care. And try to update the app or avoid using that app.
● Close background running apps>Tap on the recent key and close the background running application.
● Turn off auto sync of e-mails, app data, etc.>Swipe down on the home screen to open the notification panel.>Turn off the auto sync option.
● Check for software updates:
Ensure stable Wi-Fi connection to your mobile. Downloading via mobile network may result in additional charges.
Please ensure enough storage space in your device.
Please ensure your device has sufficient battery for updating software. (above 50%)
Please follow the below steps:
1. Navigate to apps screen and tap on Settings.
2. Tap on Software update.
3. Tap on Download and install.
4. Checking for software update.
5. Software updates available.
6. Tap on Download.
7. Downloading updates.
8. Tap on Install now.
Note: Your phone will restart after the update is installed
● Reset the device
1.Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2.Remember google password before resetting the device because it required during initial setup.
3.If the user does not remember then advice to reset (Forgot password) his/her google account.
For this.
Open Gmail (https://accounts.google.com/servicelogin)
Select forgot password
Select "try another way" like mobile number, security question etc.
Select Next.
Enter a new password.
Tap on Next.
How to reset:
Please follow the below steps to reset the device:
Step1. Go to Settings.
Step2. Tap on General Management.
Step3. Tap on Reset.
Step4. Tap on Temporary cloud backup or External storage backup
Step5. After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
If the issue persists, open Samsung member application >> tap on support >> tap on send feedback >> choose composer option >> select error report >> select the appropriate category >> type your query >> send.
Warm Regards,
Amandeep Kaur
Samsung Customer Support
For battery-draining issues, please follow the basic steps to resolve your issue.
Battery life depends on how the battery is used. Note that different devices have different battery life. The expected battery life for your model can be found in the manual. I will take you through some tips so that you can improve the performance.
● Perform Battery Optimization >Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.
● Turn off Bluetooth, Wi-Fi, mobile hotspot, and NFC >. Swipe down on the home screen to open the notification panel.>Tap on Bluetooth, Location/GPS, Wi-Fi, Mobile hotspot, NFC, etc. to turn it off.
● Check device network fluctuation.>Kindly check whether the mobile network fluctuates frequently or the network signal is low in your area. In both cases, the battery will drain considerably fast.
Recommendation: We recommend you avoid using it in areas with low network/fluctuation.
● Reduce display brightness level.>Swipe down on the home screen to open the notification panel>
Turn on the Auto brightness option if available.
● Adjust screen timeout settings.>Step1: Navigate to apps screen and tap on Settings.>Step2: Tap on Display.>Step3: Tap Screen timeout. > Step 4: Select minimum screen timeout.
●Update apps.>Kindly check which application or interface is using more battery from device care. And try to update the app or avoid using that app.
● Close background running apps>Tap on the recent key and close the background running application.
● Turn off auto sync of e-mails, app data, etc.>Swipe down on the home screen to open the notification panel.>Turn off the auto sync option.
● Check for software updates:
Ensure stable Wi-Fi connection to your mobile. Downloading via mobile network may result in additional charges.
Please ensure enough storage space in your device.
Please ensure your device has sufficient battery for updating software. (above 50%)
Please follow the below steps:
1. Navigate to apps screen and tap on Settings.
2. Tap on Software update.
3. Tap on Download and install.
4. Checking for software update.
5. Software updates available.
6. Tap on Download.
7. Downloading updates.
8. Tap on Install now.
Note: Your phone will restart after the update is installed
● Reset the device
1.Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2.Remember google password before resetting the device because it required during initial setup.
3.If the user does not remember then advice to reset (Forgot password) his/her google account.
For this.
Open Gmail (https://accounts.google.com/servicelogin)
Select forgot password
Select "try another way" like mobile number, security question etc.
Select Next.
Enter a new password.
Tap on Next.
How to reset:
Please follow the below steps to reset the device:
Step1. Go to Settings.
Step2. Tap on General Management.
Step3. Tap on Reset.
Step4. Tap on Temporary cloud backup or External storage backup
Step5. After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
If the issue persists, open Samsung member application >> tap on support >> tap on send feedback >> choose composer option >> select error report >> select the appropriate category >> type your query >> send.
Warm Regards,
Amandeep Kaur
Samsung Customer Support
12/10, 9:35 am
[Short battery life]I tried all and in same situation (settings and environment) the old phone have 4000 mah battery is running more thn this (all same evn m06 also having 4g sim) is it software issue or need to replace unit 10 percent decreasing is not general!
12/10, 9:50 am
Dear Samsung Member,
As per your query, we would like to inform you that we have forwarded your case to our technical expert team, as they are reviewing your log files. The analysis of the log file will take some time as it is technical work and after analysing the log file, they recreate the issue and know the exact root cause so that they can provide you with the best possible resolution. Hence, we request you to wait for some time. Our concern team will get back to you as soon as possible with a proper resolution. So, kindly bear with us and wait until you get the best possible resolution.
Warm Regards,
Amandeep Kaur
Samsung Customer Support
As per your query, we would like to inform you that we have forwarded your case to our technical expert team, as they are reviewing your log files. The analysis of the log file will take some time as it is technical work and after analysing the log file, they recreate the issue and know the exact root cause so that they can provide you with the best possible resolution. Hence, we request you to wait for some time. Our concern team will get back to you as soon as possible with a proper resolution. So, kindly bear with us and wait until you get the best possible resolution.
Warm Regards,
Amandeep Kaur
Samsung Customer Support
12/10, 11:36 am
[Short battery life]Do something faster otherwise I'll return this device 🤔 (14 day return policy !)
12/10, 12:01 pm
Dear Samsung Member,
As per your query, we would like to inform you that we have forwarded your case to our technical expert team, as they are reviewing your log files. The analysis of the log file will take some time as it is technical work and after analysing the log file, they recreate the issue and know the exact root cause so that they can provide you with the best possible resolution. Hence, we request you to wait for some time. Our concern team will get back to you as soon as possible with a proper resolution. So, kindly bear with us and wait until you get the best possible resolution.
Warm Regards,
Amandeep Kaur
Samsung Customer Support
As per your query, we would like to inform you that we have forwarded your case to our technical expert team, as they are reviewing your log files. The analysis of the log file will take some time as it is technical work and after analysing the log file, they recreate the issue and know the exact root cause so that they can provide you with the best possible resolution. Hence, we request you to wait for some time. Our concern team will get back to you as soon as possible with a proper resolution. So, kindly bear with us and wait until you get the best possible resolution.
Warm Regards,
Amandeep Kaur
Samsung Customer Support
12/10, 2:50 pm
[Short battery life]Don't reply anything! before done review
12/10, 4:47 pm
Dear Mr. Choudhary,
As, we have forwarded your case to our technical expert team, as they are reviewing your log files.
The analysis of the log file will take some time as it is technical work and after analyzing the log file they recreate the issue and know the exact root cause so that they can provide you with the best possible resolution.
Hence, we request you to wait for some time. Our concern team will get back to you as soon as possible with a proper resolution. So, kindly bear with us and wait until you get the best possible resolution.
Warm Regards,
Harmandeep Kaur,
Samsung Customer Support.
As, we have forwarded your case to our technical expert team, as they are reviewing your log files.
The analysis of the log file will take some time as it is technical work and after analyzing the log file they recreate the issue and know the exact root cause so that they can provide you with the best possible resolution.
Hence, we request you to wait for some time. Our concern team will get back to you as soon as possible with a proper resolution. So, kindly bear with us and wait until you get the best possible resolution.
Warm Regards,
Harmandeep Kaur,
Samsung Customer Support.
12/10, 7:13 pm
[Short battery life]Thanks but kindly don't reply until my resolution done! Don't reply... don't evn say ok to me!
Don't reply anything until resolution!
Don't reply anything until resolution!
12/10, 8:44 pm
Dear Mr. Radhe,
As per your query, kindly be informed that we have already forwarded your case to our technical team and they are reviewing your log files. Hence, we request you to wait for some time. We will get back to you as soon as possible.
Your patience is appreciated in this regard.
Warm Regards,
Kritika
Samsung Customer Support
As per your query, kindly be informed that we have already forwarded your case to our technical team and they are reviewing your log files. Hence, we request you to wait for some time. We will get back to you as soon as possible.
Your patience is appreciated in this regard.
Warm Regards,
Kritika
Samsung Customer Support
12/10, 11:30 pm
[Short battery life]R u mad i simply told don't reply until issue resolved... who innocent is paying u for this madness 😠
I again repeating loudly DON'T RESPOND ME ANYTHING TILL U DONE HOMEWORK.
I again repeating loudly DON'T RESPOND ME ANYTHING TILL U DONE HOMEWORK.
12/10, 11:34 pm
Dear Mr. Radhe,
As per your query, kindly be informed that we have already forwarded your case to our technical team and they are reviewing your log files. Hence, we request you to wait for some time. We will get back to you as soon as possible.
Your patience is appreciated in this regard.
Warm Regards,
Kritika
Samsung Customer Support
As per your query, kindly be informed that we have already forwarded your case to our technical team and they are reviewing your log files. Hence, we request you to wait for some time. We will get back to you as soon as possible.
Your patience is appreciated in this regard.
Warm Regards,
Kritika
Samsung Customer Support
13/10, 1:12 am
[Short battery life]Don't force me to use offencive words i said done respond me anything r u mad ....
Warning ⚠️ ⚠️ if u really want listen only thn respond me before resolution...
Dear Samsung please improve ur recruitment process to keep away these...$
Warning ⚠️ ⚠️ if u really want listen only thn respond me before resolution...
Dear Samsung please improve ur recruitment process to keep away these...$
13/10, 1:17 am
Dear Mr. Radhe,
As per your query, we would like to inform you that we have highlighted your case to the concerned team, and they are evaluating your log files. Please be assured that we will get your issue resolved positively. Hence, we request you to wait for some time. Our team of concerned will get back to you as soon as possible.
Warm Regards,
Kritika
Samsung Customer Support.
As per your query, we would like to inform you that we have highlighted your case to the concerned team, and they are evaluating your log files. Please be assured that we will get your issue resolved positively. Hence, we request you to wait for some time. Our team of concerned will get back to you as soon as possible.
Warm Regards,
Kritika
Samsung Customer Support.
13/10, 6:55 am
[Short battery life]This is the exact non-solution reply I repeatedly warned against. You have failed to resolve the issue.
A formal complaint has now been filed directly with your Grievance Officer and the India CEO's office, referencing this entire chat log as evidence of service failure.
Do not reply to this message.
A formal complaint has now been filed directly with your Grievance Officer and the India CEO's office, referencing this entire chat log as evidence of service failure.
Do not reply to this message.
13/10, 6:58 am
Dear Samsung Member,
As per your query, we would like to inform you that we have forwarded your case to our technical expert team, as they are reviewing your log files. The analysis of the log file will take some time as it is technical work and after analysing the log file, they recreate the issue and know the exact root cause so that they can provide you with the best possible resolution. Hence, we request you to wait for some time. Our concern team will get back to you as soon as possible with a proper resolution. So, kindly bear with us and wait until you get the best possible resolution.
Warm Regards,
Amandeep Kaur
Samsung Customer Support
As per your query, we would like to inform you that we have forwarded your case to our technical expert team, as they are reviewing your log files. The analysis of the log file will take some time as it is technical work and after analysing the log file, they recreate the issue and know the exact root cause so that they can provide you with the best possible resolution. Hence, we request you to wait for some time. Our concern team will get back to you as soon as possible with a proper resolution. So, kindly bear with us and wait until you get the best possible resolution.
Warm Regards,
Amandeep Kaur
Samsung Customer Support
13/10, 8:50 am
[Short battery life]Is anyone there actually capable of independent thought, or are you all required to use the same useless script?
This is the time I've received this exact copy-paste reply. I've told you to stop. I've told you I need a resolution. Your refusal to do anything but repeat this line is not just bad service—it's insulting.
Do you not understand plain English, or is your job simply to frustrate customers until they give up?
I am done talking to you. I have already escalated this to your superiors and filed a formal consumer complaint. Your name and this chat log are now part of an official record of Samsung's service incompetence.
Do not reply. Your input is no longer required.
This is the time I've received this exact copy-paste reply. I've told you to stop. I've told you I need a resolution. Your refusal to do anything but repeat this line is not just bad service—it's insulting.
Do you not understand plain English, or is your job simply to frustrate customers until they give up?
I am done talking to you. I have already escalated this to your superiors and filed a formal consumer complaint. Your name and this chat log are now part of an official record of Samsung's service incompetence.
Do not reply. Your input is no longer required.
13/10, 9:04 am
